About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping on any order to most countries such as the United States (excluding U.S. extended areas including Puerto Rico, Alaska, and Hawaii), Canada, the United Kingdom, France, and Germany.
Orders shipped to Norway, Iceland, Cyprus, Lebanon, and U.S. extended areas including Puerto Rico, Alaska, and Hawaii are subject to an additional shipping fee starting from $114 per item due to carrier surcharges. The final shipping cost may vary depending on the product and quantity.
If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.
Delivery time = Process time ( order preparation )+ Shipping time.
Process time(Order processing time refers to the time between the order cutoff time on the day the order is placed and the time when the order is ready to be shipped and handed over to the carrier.)
Shipping time(Shipping time refers to the time required for the shipping company to deliver the product to the customer.)
(1) Free Shipping:
• Cost: Free to most countries such as the United States, Canada, the United Kingdom, France, and Germany（However, orders shipped to Norway, Iceland, Cyprus, Lebanon, and U.S. extended areas including Puerto Rico, Alaska, and Hawaii are subject to an additional shipping fee starting from $114 per item due to carrier surcharges. The final shipping cost may vary depending on the product and quantity.）
• Process Time: 1-14 business days
• Shipping time:
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 14-28 business days | To most countries such as the United States (excluding U.S. extended areas including Puerto Rico, Alaska, and Hawaii), Canada, the United Kingdom, France, and Germany |
| Expedited Express for Small Pieces | Specified products with a small size | 14-28 business days |
| EMS | Big size but light products | 14-28 business days |
Delivery times: 15 - 42 business days
(2) Fastest Shipping on European Countries (Please contact our customer service team at [email protected].):
• Carrier: DHL/DPD
• Cost: $10 - $210 (Shipping costs vary depending on the quantity and weight of the products.)
• Delivery times = Process time (order preparation) + Shipping time
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Netherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(3) Fastest Shipping in the United States (Please contact our customer service team at [email protected].)
• Carrier: UPS/DHL Express
• Cost: $10 - $210 (Shipping costs vary depending on the quantity and weight of the products.)
• Delivery times = Process time (order preparation) + Shipping time
• Process Time: 1-3 days
• Shipping Time: 5-7 days
(4) Specific Countries:Only Available in Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii
• Carrier: UPS/DHL Express
• Please contact our customer service team at [email protected]
• Cost: $114 per item (Shipping costs vary depending on the product and quantity)
• Delivery times = Process time (order preparation) + Shipping time
• Process Time: 1-2 weeks
• Shipping Time: 4-20 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected].
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team at [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order free of charge within 24 hours.
All cancellations must be made in writing and confirmed by our customer service.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, or dented shades or frames are not considered defective items and are not eligible for a defect-based return. In such cases, we will provide replacement glass or shades at no additional charge. If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the product amount as a restocking fee. We also reserve the right to deduct all original outbound shipping costs incurred by us from the refund.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
>>Learn more
About Product
1. Can the lamp dimmable?
If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please contact us at [email protected], we will extend the cable for free.
3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.
